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Last Updated: 15 March 2026 · Version 2.4
Privacy & Security

CasinoFi Privacy Policy — How We Keep Your Information Safe

Your name, number, transactions — every piece of information you share is a trust we take seriously. Here you'll find a clear explanation of what personal data CasinoFi collects, why we collect it, and how securely it's kept.

Layers of Protection
256-bit SSL Encryption
Two-Factor Authentication (2FA)
Encrypted Database Storage
No Sale to Third Parties
SSL Secured
Data Is Never Sold
GDPR Compliant
Right to Erasure

Our Commitment to Data Protection

How your data is handled at CasinoFi

Data Minimization
We only collect data that is truly necessary to deliver our services. We do not ask for personal information beyond what is needed.
Military-Grade Encryption
All your data is secured with 256-bit AES encryption, and SSL/TLS protocols are used for all data transmission.
You're in control
You can view, correct, or request deletion of your data at any time. You are in full control.
Your Data Is Never Sold
CasinoFi never sells your personal information to advertisers or third-party companies. That's a core principle we don't compromise on.
Marketing Opt-Out
If you no longer wish to receive promotional messages, you can opt out at any time by contacting support. Your decision will be respected.
Deleted after a set period
After an account is closed, your data is automatically deleted after the legally required retention period.
Table of Contents
What Data We Collect Why We Collect It How We Use Your Data Third-Party Sharing Cookie Policy Data Storage & Protection Your Rights Child Protection Policy Updates Contact
1What Data We Collect

CasinoFi collects various types of information from its members, but only what is genuinely necessary to provide our services. Full details are outlined below:

Data Type What's Included When It's Collected
Identity Information Full name, date of birth, national ID number During registration and KYC verification
Contact Information Mobile number, email address At Registration
Financial Information Payment methods, transaction history During deposits and withdrawals
Usage Data Game history, betting records, login times Platform usage time
Device Information IP address, browser type, operating system When You Visit the Site

Please note: Your password is never stored in plain text. Only an encrypted hash is retained, making it impossible to retrieve the original password.

2Why We Collect This Data

CasinoFi never collects data without a reason. Every piece of information we gather serves a specific purpose:

  • Service Delivery: For creating your account, processing payments, and managing game sessions.
  • Ensuring Security: To prevent fraud, money laundering, and other illegal activity.
  • Legal Compliance: To comply with KYC and AML guidelines.
  • Service Improvement: To understand which features are most used and improve the platform accordingly.
  • Personalized Experience: To surface the games and offers most relevant to you.
  • Customer Support: To provide you with accurate assistance whenever you have an issue.
3How We Use Your Data & Its Limits

CasinoFi uses member data only within defined boundaries. Each user's information is used exclusively for purposes related to that member's own account and services.

Your betting history and transaction data are only accessed when you request them yourself, when a dispute needs to be resolved, or when a security investigation is underway. Access is restricted in all other cases.

CasinoFi uses aggregated data for internal analytics in a way that cannot be traced back to any individual. Personal information is never exposed in analytics reports.

We obtain your consent before sending any marketing messages to your email or phone. You can withdraw that consent at any time.

4Data Sharing with Third Parties

CasinoFi does not sell your data. However, limited information may be shared with third parties in certain specific circumstances:

  • Payment Processors: Only the minimum required data is shared with bKash and Nagad to process transactions.
  • Identity Verification Services: Trusted third-party services may be used as part of the KYC process.
  • Law Enforcement: When legally required by a valid court order or official investigation.
  • Game Providers: Game providers receive only the limited data needed to run the games.

Our Guarantee: Data protection agreements are in place with any third parties we share data with. They are not permitted to use that data for their own purposes.

5Cookies & Tracking Technologies

CasinoFi uses cookies on its site. Cookies are small data files stored in your browser that help improve your experience.

  • Essential Cookies: Essential for keeping your login session active and ensuring account security.
  • Performance Cookies: To monitor page load speeds and identify any issues across the site.
  • Functionality Cookies: To remember your preferred language or theme.
  • Analytics Cookies: To understand overall usage patterns — without identifying any individual.

You can disable cookies through your browser settings, though some features may not work properly as a result. On mobile, Chrome and Firefox both offer built-in cookie management options.

6Data Storage & Security Measures

CasinoFi protects your data to the highest industry standards, with security measures in place at both the technical and organizational level.

  • All data is stored on secure servers that meet international standards.
  • Physical access to servers is strictly restricted.
  • Regular security audits and penetration testing are conducted.
  • Staff can only access the information they need to do their job — a strict "Need to Know" policy.
  • Suspicious access attempts are automatically detected and blocked.

Data Retention: Information for active accounts is retained for as long as the account remains open. After an account is closed, data may be kept for up to 5 years as required by law, after which it is securely deleted.

In the event of a data breach: If a data breach occurs and your information is put at risk, we will notify you within 72 hours.

7Your Rights

Every registered CasinoFi member has fundamental rights over their own data. These rights are based on international GDPR guidelines and best practices in digital privacy.

👁️
Right to Access
You can find out exactly what data we hold about you.
✏️
Right to Rectification
You can request corrections to any inaccurate information.
🗑️
Right to Erasure
In certain circumstances, you may request that your data be deleted.
⛔
Right to Restrict Processing
You can object to the use of your data for specific purposes.
📦
Right to Data Portability
You can download a copy of your data at any time.
🔕
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.

To exercise any of these rights, email support@casinofi.bet or reach us via live chat. We respond within 30 business days.

8Protection of Children & Minors

CasinoFi strictly does not collect data from or provide services to anyone under the age of 18. Age is verified at registration and may be re-verified at any time through KYC.

If a parent or guardian suspects their child is using CasinoFi, please contact us immediately. We will act without delay and the account will be closed.

9Changes to the Privacy Policy

CasinoFi updates this Privacy Policy as needed. For significant changes, members will be notified in advance via email or a site banner.

The date of any update will be noted at the top of this page. Continued use of CasinoFi after a revised policy is published will be taken as acceptance of the new terms.

Tip: Check back every few months. The version number at the top of the page will tell you whether anything has changed.

10Contact & Complaints

For any questions, complaints, or requests to exercise your rights regarding this Privacy Policy, please reach out through the following:

  • Email: support@casinofi.bet
  • Live Chat: Chat icon at the bottom-right corner of any page on the site
  • Response Time: Usually within 24 hours; up to 30 business days for complex requests

We take every complaint seriously and work to resolve it to your satisfaction. The trust you place in CasinoFi is what our credibility depends on.

Frequently Asked Questions

General Queries About Transaction & Betting Records

Log in and go to your dashboard. Under "My Account" or the "History" section, you'll find two separate tabs — one for your betting records and one for transactions (deposits and withdrawals). Your betting history shows the date, match, stake amount, odds, and result for each bet. Your transaction history shows the date, amount, method, and status (completed/pending) for every deposit and withdrawal. Use the filter option to look up records for a specific date range. You can also take a screenshot or download your history as a CSV.

Deposits typically reflect in your account within 1–5 minutes. If there's a delay, wait 5–10 minutes and refresh the page. If it still hasn't arrived, contact live chat with the following details ready: your bKash Transaction ID (TxID), the time and amount of the payment, and a screenshot. The support team usually resolves issues within 15–30 minutes. If you sent with an incorrect reference or from a number other than your own, it may take a little longer to sort out.

Your data is safe — play with peace of mind

Every transaction on CasinoFi is encrypted and every piece of data is protected. Get started safely today.

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